TERMS & CONDITIONS

United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

We will not trade with or provide any services to OFAC and sanctioned countries.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and https://seapalace.net policies and rules.

User is responsible for maintaining the confidentiality of his account.

PRIVACY POLICY

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

https://seapalace.net will not pass any debit/credit card details to third parties.

through various hardware and software methodologies. However https://seapalace.net (website) cannot guarantee the security of any information that is disclosed online.

https://seapalace.net is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.''

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers' are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

PAYMENT CONFIRMATION

Upon successful completion of a payment, the customer will receive a payment confirmation through the following methods, depending on their selected preference or the default system.

Email Confirmation

Process: An automated confirmation email containing payment details (e.g., transaction ID, amount, date) will be sent to the customer’s registered email address.

Timeframe: The email is generated instantly upon payment success and typically arrives within 1–5 minutes. Customers are advised to check their spam/junk folder if not received promptly.

Delays may occur due to technical issues, incorrect contact details, or third-party service providers (e.g., email/SMS gateways, postal services).

If no confirmation is received within 24 hours, customers should contact our support team at [support email: ceo@seapalace.net /phone +971545319309] with their transaction details for assistance.

This process ensures customers are promptly informed of successful payments through their preferred communication channel.

Important Notes

General Refund Policy

Refunds are applicable for eligible transactions as per the terms of the service/product purchased.

Refund eligibility will be assessed based on the nature of the request and compliance with the stated terms and conditions.

Refund Processing Method

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.”

Example: If payment was made via credit/debit card, the refund will be credited back to the same card account.

Refunds cannot be issued to alternative accounts, cash, or other payment methods.

Refund Timeframe

Once a refund is approved, processing begins immediately. However, the refunded amount may take 10–45 business days to reflect in your account.

Delays are dependent on the policies and processing timelines of your card-issuing bank or financial institution.

If the refund is not received after 45 business days, contact your bank directly for further investigation.

Cardholder Responsibilities

Ensure the original payment method (e.g., credit/debit card) is active and valid.

Monitor your account statements and transaction history to confirm the refund status.

Notify our support team promptly if your card linked to the original payment is lost, expired, or replaced.

Important Notes

Refund timelines are estimates and subject to third-party financial institution processes. We cannot expedite refunds beyond our initial processing.

Non-refundable items/services (if applicable) will be clearly stated at the time of purchase.

Partial refunds may be issued for specific cases, such as partial cancellations or discounts applied post-purchase.

Contact Information

For refund-related inquiries or assistance, contact:

Email: ceo@seapalace.net

Phone: +971545319309

By initiating a refund request, you acknowledge and agree to the terms outlined in this policy.

Business Hours: 9:00 AM – 10:00 PM Your Time Zone, / 7days]